Effective February 3, 2025 | Last Updated: September 15, 2026
PLEASE READ THESE TERMS CAREFULLY. BY ENROLLING IN OR PARTICIPATING IN THE REAL GREEN REWARDS PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS IN THEIR ENTIRETY, INCLUDING THE CLASS ACTION WAIVER, JURY TRIAL WAIVER, AND ALL DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH BELOW. THESE TERMS APPLY BROADLY TO ANY AND ALL DISPUTES WITH CBD KRATOM AND MNG 2005, INC. OF ANY KIND, ARISING OUT OF OR RELATED TO THESE TERMS, THE PROGRAM, OR ANY OTHER MATTER, INCLUDING BUT NOT LIMITED TO THE PURCHASE AND/OR CONSUMPTION OF ANY PRODUCTS OR SERVICES SOLD OR OFFERED BY MNG 2005, INC. OR CBD KRATOM AT ANY TIME.
I. GENERAL
The Real Green Rewards Program (the “Program”) is a rewards program offered by CBD Kratom in the United States. These Member Agreement Terms & Conditions, as well as all additional policies, terms, and conditions referenced and incorporated throughout, all of which may be amended from time to time (collectively, these “Terms”), contain information about the Program and apply to you if: (1) you were enrolled in the Real Green Rewards Program in-store, online at shopcbdkratom.com or korthalscollection.com, or in the CBD Kratom App; or (2) you have otherwise participated in a local activation event with a sweepstakes that required sign-up.
By enrolling in or otherwise participating in the Program, you acknowledge that you have read and understood these Terms and unconditionally agree to be legally bound by them. CBD Kratom reserves the right to modify these Terms at any time. CBD Kratom will provide email notice to Members of any material modifications at the email address associated with your Real Green Rewards Account, and updated Terms will be effective upon posting at cbdkratom.com/RealGreenRewardsTerms. If you do not agree to these Terms, whether as originally adopted or as modified, you may contact CBD Kratom Customer Service at https://shopcbdkratom.com/pages/contact-us to un-enroll. Your continued membership following any modification constitutes acceptance of the modified Terms.
You expressly represent and warrant that you are eligible for the Program (as described in Section II) and will comply with these Terms. Your enrollment constitutes your voluntary, knowing, and informed agreement, and you acknowledge that each material provision, including the Class Action Waiver, Jury Trial Waiver, Disclaimer of Warranties, and Limitation of Liability, is a bargained-for term forming a material part of the basis of the bargain between you and CBD Kratom. You represent that you have had a full and fair opportunity to review these Terms and to seek independent legal advice prior to enrollment, and that your agreement is free from coercion.
II. ELIGIBILITY
The Program is only open to individual U.S. residents (excluding Guam, Puerto Rico, the U.S. Virgin Islands, and other U.S. territories) who are at least 18 years of age. If you are between the ages of 18 and 21, you expressly acknowledge that you may not be eligible for all Program benefits, including benefits related to smokable products or other products requiring purchasers to be at least 21 years of age under applicable state or local law.
Program membership is available only to natural persons. The following are ineligible: corporations, businesses, non-profit organizations, governmental agencies, or other entities. CBD Kratom may disqualify any such entity discovered to be enrolled in the Program, which may include forfeiture of any accumulated Real Green Rewards Point Balance.
Because CBD Kratom does not sell to individuals or dealers for the purpose of resale to others, resellers are expressly excluded from the Program.
III. MEMBERSHIP
A. General. Eligible customers who enroll in the Program (“Member(s)” or “Real Green Rewards Member(s)”) will each be assigned a unique rewards identifier associated with that Member’s membership account (“Real Green Rewards Account”). Each Member may have only one Real Green Rewards Account, which may be associated with only one phone number and email address. Should CBD Kratom determine, in its sole discretion, that a Member has created multiple Real Green Rewards Accounts or that a Member’s phone number and/or email address is associated with multiple Real Green Rewards Accounts, CBD Kratom may consolidate, deactivate, close, and/or terminate such Member’s Real Green Rewards Account(s) without notice. Your Real Green Rewards Account is non-transferable. No purchase is required to become a Member.
B. Enrollment Process. At the time of enrollment, you may be requested and/or required to provide certain information, including without limitation your first and last names, a valid phone number, email address, and date of birth, as well as a valid zip code corresponding to your U.S. residence mailing address. If you fail to provide valid and accurate information, CBD Kratom reserves the right, in its sole discretion, to terminate your participation in the Program.
C. Existing CBD Kratom Account Holders and Real Green Rewards Members. If you already have a CBD Kratom online account but are not a Real Green Rewards Member, you will be prompted at your next login to agree to these Terms before logging in. If you are a Real Green Rewards Member but do not have a CBD Kratom online account, we will automatically connect the email address associated with your Real Green Rewards Account to a CBD Kratom online account, allowing you to create and finalize your CBD Kratom online account and agree to these Terms at your convenience. If CBD Kratom determines in its reasonable discretion that a Member has both an existing Real Green Rewards Account and CBD Kratom online account, CBD Kratom may connect that Real Green Rewards Account to that Member’s existing CBD Kratom online account with or without notice.
IV. REAL GREEN REWARDS POINTS
A. Earning Points on Qualifying Purchases. As a Member, you have the opportunity to earn Real Green Rewards points on all Qualifying Purchases (defined below) made in-store or online, provided you identify yourself as a Member (by logging into your Real Green Rewards account online at shopcbdkratom.com or korthalscollection.com prior to making a purchase, or by providing your phone number and/or email address associated with your Real Green Rewards Account at in-store checkout).
B. Qualifying Purchases. “Qualifying Purchase(s)” means purchases calculated after all coupons and/or discounts are applied, before shipping, fees, or taxes are imposed, and excluding the purchase of gift cards at CBD Kratom.
C. Earn Rate. Members will earn Real Green Rewards points at a rate of one (1) point per $1 spent on a Qualifying Purchase at a CBD Kratom store or online.
D. Points Accrual. Your Real Green Rewards Account may require up to 48 hours to reflect the accrual of all Real Green Rewards activity, including the redemption availability of any new points earned on a Qualifying Purchase.
E. Redemption. All issued Real Green Rewards Points can be redeemed at a CBD Kratom store or online at shopcbdkratom.com or korthalscollection.com. Points are redeemable for a pre-selected dollar amount based on the following tiered structure:
| Points Redeemed | Discount Value |
|---|---|
| 100 Points | $5.00 off |
| 250 Points | $15.00 off |
| 500 Points | $30.00 off |
| 1,000 Points | $60.00 off |
To redeem points, the minimum pre-tax purchase subtotal must be at least equal to the dollar amount corresponding to the selected redemption tier (e.g., a redemption of 250 points ($15 off) requires a minimum pre-tax subtotal of $15.00). Members must be 21 years of age or older to redeem a product that is categorized as a smokable and/or where state or local law requires purchasers to be 21+. Products available for redemption through Real Green Rewards point use are subject to inventory availability and applicable state laws or regulations.
F. Points Expiration. Points earned through the Program will expire 365 days from the date of issuance. Points that are not redeemed before the expiration date will be forfeited and cannot be reinstated.
V. REAL GREEN REWARDS ACCOUNT & MEMBER COMMUNICATIONS
You may access your Real Green Rewards Account, membership activity, and point balance, as well as the most current Program information and these Terms, at shopcbdkratom.com/account or through the CBD Kratom App. When you visit a CBD Kratom store, our team members can look up your Real Green Rewards Account information if you provide your phone number or email address associated with your Account.
By enrolling in or otherwise participating in the Program, you agree to receive transactional and promotional emails and text messages from CBD Kratom, including emails and messages relating to the Program and/or other CBD Kratom promotions, offers, and/or programs. Members may unsubscribe from promotional emails at any time via the unsubscribe link in those emails; provided, however, if you unsubscribe from CBD Kratom emails, you may no longer receive certain Program benefits that are distributed by email. Members may unsubscribe from promotional text messages by replying “STOP” to the most recent message received.
For information about your membership in the Program, contact CBD Kratom Customer Service at https://shopcbdkratom.com/pages/contact-us.
VI. REAL GREEN REWARDS ACCOUNT CLOSURE AND ENFORCEMENT
CBD Kratom may, in its sole discretion, terminate, close, and/or deactivate any Real Green Rewards Account(s) that it determines to be inactive. Inactive Real Green Rewards Accounts include, without limitation, any Real Green Rewards Account that has not been used to purchase merchandise at a CBD Kratom store within the preceding 12 consecutive months. Members who desire to close their Real Green Rewards Account may do so by submitting a request via the online form at shopcbdkratom.com. Members who close their Real Green Rewards Account will forfeit all accumulated Real Green Rewards Points Balance, except where prohibited by law.
If these Terms or any other CBD Kratom terms and conditions for any of its programs, offerings, or product purchases are violated or abused, as determined in CBD Kratom’s sole discretion, CBD Kratom reserves the right, without prior notice, to: (a) reject an order or otherwise limit the quantity of items purchased per person, per household, or per order; (b) terminate, close, and/or deactivate any Real Green Rewards Account or any other CBD Kratom-affiliated program or accounts; (c) deactivate or invalidate any accumulated Real Green Rewards Points and/or discount coupons or codes, including within an associated Real Green Rewards online account or CBD Kratom App; and (d) prohibit further purchases, participation in, and access to any CBD Kratom platforms, sites, or programs. In the event of any such termination, closure, and/or deactivation, CBD Kratom reserves the right to invalidate improperly awarded or issued Rewards Points and/or to close a Real Green Rewards Account altogether, without notice. If your Real Green Rewards Account is terminated, closed, consolidated, and/or deactivated by you or CBD Kratom, your accumulated Real Green Rewards Points Balance and unused points balance may be deactivated and/or invalidated.
Survival of Provisions Upon Termination. Termination, closure, or deactivation of your Real Green Rewards Account, or termination or discontinuation of the Program by CBD Kratom, shall not affect any obligations or liabilities incurred prior to such termination. The following provisions of these Terms shall survive any termination of your membership in the Program or any termination of the Program itself, and shall remain in full force and effect: Section VII (Disclaimer of Warranties; Limitation of Liability), Section IX (Dispute Resolution; Jury Trial Waiver; Class Action Waiver; Jurisdiction and Venue), Section X (Governing Law), and Section XI (Severability). For the avoidance of doubt, your waiver of the right to a jury trial and your waiver of the right to bring or participate in a class action shall each survive the termination of your membership in the Program or the Program’s termination, regardless of the reason for or manner of termination.
VII. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
THE FOLLOWING DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY ARE EXPRESS, BARGAINED-FOR TERMS OF YOUR AGREEMENT WITH CBD KRATOM AND ARE A MATERIAL PART OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. BY ENROLLING IN THE PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE PROVISIONS IN FULL AND KNOWINGLY AND VOLUNTARILY AGREE TO THEM.
THE PROGRAM AND ALL ASSOCIATED BENEFITS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CBD KRATOM DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CBD KRATOM, MNG 2005, INC., THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, THESE TERMS, OR ANY PRODUCTS OR SERVICES PURCHASED BY YOU FROM CBD KRATOM IN CONNECTION WITH OR DURING THE COURSE OF YOUR PROGRAM MEMBERSHIP, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CBD KRATOM’S AGGREGATE LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($100) OR THE VALUE OF YOUR ACCUMULATED POINT BALANCE AT THE TIME OF THE CLAIM, WHICHEVER IS GREATER. FOR THE AVOIDANCE OF DOUBT, THE FOREGOING LIMITATIONS OF LIABILITY AND DISCLAIMERS OF WARRANTY APPLY NOT ONLY TO YOUR PARTICIPATION IN THE PROGRAM BUT ALSO TO ANY PRODUCTS OR SERVICES YOU PURCHASE FROM CBD KRATOM IN CONNECTION WITH YOUR PROGRAM MEMBERSHIP.
VIII. ADDITIONAL TERMS
A. License. Subject to these Terms, CBD Kratom grants you a non-exclusive, non-transferable license (without the right to sublicense) for so long as you participate in the Program and adhere to these Terms, to access, participate in, and use the Program services. You agree that you obtain no rights other than the rights and licenses expressly granted herein.
B. Entire Agreement. These Terms, together with the CBD Kratom Privacy Policy, the CBD Kratom Website Terms of Service, and any other policies and rules set forth in Program materials (all of which are incorporated herein by reference), constitute the entire agreement between you and CBD Kratom with respect to the Program. These Terms supersede any prior or contemporaneous agreements, communications, or proposals with respect to the Program. New terms may be added and/or existing Terms may be amended from time to time; updated Terms will be posted on the Program website and your continued participation in the Program thereafter will constitute acceptance of all such updated terms.
C. Privacy Policy. By enrolling in or otherwise participating in the Program, you acknowledge and agree that the information you provide as a member of the Program will be shared with CBD Kratom, CBD Kratom affiliates, and third parties engaged to carry out the Program on CBD Kratom’s behalf, and as otherwise set forth in the CBD Kratom Privacy Policy, available at shopcbdkratom.com.
D. CBD Kratom Employees. CBD Kratom employees may be restricted from participating in certain features of the Program pursuant to applicable CBD Kratom policies, as determined by CBD Kratom in its sole discretion.
E. Trademarks. “Real Green Rewards,” “CBD Kratom,” and related product and service names, design marks, and slogans are trademarks or registered trademarks of MNG 2005, Inc. Unauthorized use is strictly prohibited.
IX. DISPUTE RESOLUTION; JURY TRIAL WAIVER; CLASS ACTION WAIVER; JURISDICTION AND VENUE
PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS A CLASS ACTION WAIVER AND JURY TRIAL WAIVER THAT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE A JURY HEAR YOUR CLAIMS AND YOUR RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION. THESE WAIVERS APPLY TO ANY AND ALL DISPUTES WITH CBD KRATOM AND MNG 2005, INC. OF ANY KIND, ARISING OUT OF OR RELATED TO THESE TERMS, THE PROGRAM, OR ANY OTHER MATTER, INCLUDING BUT NOT LIMITED TO THE PURCHASE AND/OR CONSUMPTION OF ANY PRODUCTS OR SERVICES SOLD OR OFFERED BY MNG 2005, INC. OR CBD KRATOM AT ANY TIME. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AND CBD KRATOM ARE GIVING UP THE RIGHT TO HAVE A JURY TRIAL AND TO FILE OR PARTICIPATE IN A CLASS ACTION, SUBJECT TO THE LIMITED EXCLUSION BELOW.
Most customer concerns can be resolved by emailing Customer Service at customerservice@mngcity.com. Before filing any legal action, you and CBD Kratom agree to first attempt to resolve any dispute informally as set forth below.
For purposes of this Section IX, the terms “CBD Kratom,” “our,” “we,” or “us” include CBD Kratom, its parent MNG 2005, Inc., as well as any of their respective present or future affiliates or subsidiaries, and any persons or entities (including agents, representatives, or employees) related to CBD Kratom or its present or future affiliates or subsidiaries.
A. Mandatory Pre-Suit Informal Dispute Resolution. You and CBD Kratom agree to cooperate to try to resolve any dispute informally prior to filing any legal action. You or CBD Kratom must first send a written notice to the other party providing: (i) a detailed description of the dispute; (ii) your or our name and contact information (address, telephone number, email address, and account number if applicable); (iii) sufficient information to enable the other party to identify any transaction at issue (including receipts or purchase details); and (iv) a detailed description of the nature and basis of the dispute and claims, and of the relief sought (including a detailed calculation of any damages claimed). Your notice to us must be personally signed by you (and by your attorney if you are represented by legal counsel). Our notice to you must be personally signed by a CBD Kratom representative (and by our attorney if we are represented by legal counsel).
Your notice to CBD Kratom must be sent to: CBD Kratom, Attn: Legal Department, 12400 Olive Blvd, Suite 100, Saint Louis, MO 63141. Our notice to you must be sent to the most recent contact information you have provided to us.
For a period of 60 days from the date of receipt of a completed notice from the other party, you and we will work together using reasonable efforts to resolve the dispute. If requested by us in connection with a notice initiated by you, you agree to personally participate in an individualized telephone settlement conference (and if you are represented by an attorney, your attorney may also participate). If requested by you in connection with a notice initiated by us, we agree to have a CBD Kratom representative personally participate in an individualized telephone settlement conference (and if we are represented by an attorney, our attorney may also participate). If the dispute is not resolved within this 60-day period (which may be extended by agreement), either party may then pursue available legal remedies in a court of competent jurisdiction consistent with the venue and jurisdiction provisions below. Compliance with this informal dispute resolution process is mandatory and a condition precedent to filing any legal action.
B. CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CBD KRATOM EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION IN COURT. THIS WAIVER APPLIES TO ANY AND ALL CLAIMS AND DISPUTES WITH CBD KRATOM OR MNG 2005, INC. OF ANY KIND, ARISING OUT OF OR RELATED TO THESE TERMS, THE PROGRAM, OR ANY OTHER MATTER, INCLUDING BUT NOT LIMITED TO THE PURCHASE AND/OR CONSUMPTION OF ANY PRODUCTS OR SERVICES SOLD OR OFFERED BY MNG 2005, INC. OR CBD KRATOM AT ANY TIME. ALL SUCH CLAIMS AND DISPUTES MUST BE LITIGATED ON AN INDIVIDUAL BASIS ONLY. CLAIMS OF MORE THAN ONE PERSON CANNOT BE JOINED OR CONSOLIDATED WITH THOSE OF ANY OTHER PERSON. IF A COURT OF COMPETENT JURISDICTION HOLDS THIS CLASS ACTION WAIVER UNENFORCEABLE WITH RESPECT TO A PARTICULAR CLAIM AND ALL APPEALS ARE EXHAUSTED, THAT PARTICULAR CLAIM MAY PROCEED IN COURT, BUT ALL OTHER CLAIMS SHALL REMAIN SUBJECT TO THIS INDIVIDUAL-BASIS REQUIREMENT. THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
C. JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CBD KRATOM EACH WAIVE THE RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY AND ALL DISPUTES WITH CBD KRATOM OR MNG 2005, INC. OF ANY KIND, ARISING OUT OF OR RELATING TO THESE TERMS, THE PROGRAM, OR ANY OTHER MATTER, INCLUDING BUT NOT LIMITED TO THE PURCHASE AND/OR CONSUMPTION OF ANY PRODUCTS OR SERVICES SOLD OR OFFERED BY MNG 2005, INC. OR CBD KRATOM AT ANY TIME.
D. Jurisdiction and Venue. To the fullest extent permitted by law, the state and federal courts encompassing Saint Louis, Missouri shall have exclusive jurisdiction over any disputes with CBD Kratom or MNG 2005, Inc. of any kind (except for claims brought in small claims court) including but not limited to disputes arising out of or related to these Terms, the Program, or the purchase and/or consumption of any products or services sold or offered by MNG 2005, Inc. or CBD Kratom at any time. You and CBD Kratom consent to the jurisdiction of those courts and waive any objection as to personal jurisdiction or as to the laying of venue in such courts because of (a) inconvenient forum or (b) any other basis, or any right to seek to transfer or change venue of any such action to another court.
X. GOVERNING LAW
These Terms and the Program shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions.
XI. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and that determination shall not affect the validity and enforceability of any other remaining provisions.
XII. CONTACT INFORMATION
Questions about the Program or these Terms should be sent to CBD Kratom Customer Service at customerservice@mngcity.com or by mail to: CBD Kratom, Attn: Legal Department, 12400 Olive Blvd, Suite 100, Saint Louis, MO 63141.